AutoCamp Catskills Review

We visited AutoCamp Catskills in early November 2022. It was very different from our visit to AutoCamp Cape Cod in July 2022. We’ll explain both how it’s better and how it wasn’t quite as good.

In case you don’t want to read a long blog post: I’d give them a B-.

I’m going to explain how they were impressive and also less than impressive.

NOT Impressive

Checking In

We wanted to check in early. I text them. The suite wasn’t ready, and that’s fine. I was just trying. I appreciated the timely text back:

Well…we never heard back.

This happened repeatedly during our stay… “Sorry, we’ll get back to you soon…” auto message, but we’d never hear back.

We ended up showing up at 3:30. They had to check. Yes, it was ready. Ok. We can deal with that. Unfortunately, this wasn’t the end of some issues.

Real Fire Wood

We received a key card with some important info on the sleeve:

No wood burning allowed. Yup, we bought and brought our own compressed wood at $6.99 a sack so as not to have to pay for AutoCamp’s $20 a sack. Well, guess what?

Frankly, we were p.o.-ed at this. Why were they selling wood? The women at the front desk claimed they do that when they can’t get a delivery of compressed environmentally friendly wood. They should talk to Ace Hardware, where I got mine for $6.99 each!

ADA Issues

We were in an ADA accessible unit. This is what we walked in to. THREE times we had to call and say the toilet seat was not attached properly.

These photos are after 3 visit from maintenance. NOT OK, AutoCamp Catskills!

Ok, you get the point.

There were super heavy front doors. The “push to open” button didn’t work. NOT OK, AutoCamp Catskills! This is really not ok or acceptable to those who need these accommodations.

Impressive

So what were they doing right? Quite a lot.

Let’s start with service since we focused on service being a negative, above.

First, our unit was very clean, and that goes a long way! Our refrigerator was leaking, but that’s not a cleanliness issue.

The free granola and coffee in the morning were terrific. They had several options for cream, milk, and milk alternatives, as well. On our second morning, there was a really lovely person behind the desk. This person didn’t just say the right things, but seemed to be truly engaged. She explained about the fantastic granola options (two of them), and the local company who made the granola. Bonus: both granolas are gluten free and do not have raisins. Since all of the clubhouse is pet friendly, dog owners are very grateful for this, as raisins are toxic to dogs.

The store is small, but it has all the essentials, including environmentally friendly goods such as corn starch dog bags. The freezer was poorly stocked, but the refrigerator had a small variety of offerings. You’ll find local wines and beers, snacks, and full meals. However, the food is very expensive. They do have charcoal for when you’re cooking over your campfire, but you’re better off bringing your own, just like the compressed firewood.

The clubhouse itself is beautiful. With blonde woods, concrete, and trendy furniture, light fixtures, and decor, it’s open concept and very inviting for both human and canine visitors.

Outside at night is gorgeous!

There was a nice surprise: there is a little hiking trail that surrounds the property! It’s just under a mile long, with a few hills. It’s fantastic to get your pup a walk, especially first thing in the morning. It also gives you more of a sense of camping. The property used to be a KOA campground, and there are some old fire pits out on the periphery of this trail.

There is also a sweet pond at the beginning of the property.

AutoCamp Reviews – CatskillS

As we said up top, the good far outweighs the bad, but the ADA accessibility issues takes what would have been an A level property to a B-. These problems are fixable, and they must be fixed. This isn’t right. While I was visiting after having had surgery, I was not in a wheelchair, and I was with my spouse who was able to help me, as needed.

We’ve got a lot more to cover with the Catskills property, including our visits to Saugerties and Woodstock! Stick around for more articles.